1. Definitions
Throughout these terms and conditions, "we", "our" and "us" refers to Celtic Welcomes Limited. "Client" means the coach/tour operator or other organisation for which Celtic Welcomes Ltd contracts a booking at a hotel, on a ferry or both and "passenger" refers to a person staying as a guest at a hotel/travelling by ferry as a member of a group booked by Celtic Welcomes Ltd.

2. Basis of Agreement
2.1 The contract overleaf constitutes an agreement of the client to purchase accommodation and/or other tourist service(s) as detailed in the contract subject to the conditions of purchase set out in this document for all future agreements entered into between Celtic Welcomes Ltd and you, the purchaser of our services.
2.2 These conditions shall apply to the contract to the exclusion of any other terms and conditions contained or referred to in any other document which has been supplied to us or any purported provisions to the contrary.
2.3 Any utilisation by us of any client reference number shall be solely for the purpose of identification for the convenience of the client and shall not imply acceptance of any terms and conditions accompanying such reference or in which such reference is embodied.
2.4 No variation or waiver of these conditions shall be binding unless such variations have been expressly conveyed in writing by an authorised representative of Celtic Welcomes Ltd.
2.5 These booking conditions together with our confirmation of booking, invoice and signed additional conditions represent the complete agreement between both parties and contain all agreements, warranties, conditions, representations and other terms agreed, made or relied upon by either party in connection with the services.
2.6 This agreement is governed by Scottish Law and is subject to the exclusive jurisdiction of the Courts of Scotland.

3. Prices and Payment
3.1 Once we have confirmed we can meet your particular requirements a contract will be sent out and one signed copy must be returned to Celtic Welcomes Ltd in order to secure the booking. If this contract is not received within 21 days, we may cancel any arrangements made.
3.2 A non-refundable deposit of £200.00 will be required at the time of confirmation in order to secure your booking.
3.3 We will issue our invoice 56 days prior to departure for all accommodation held. Payments in full must be received no later than 42 days prior to departure to guarantee the named hotel. If payment is not so received, we reserve the right to cancel the arrangements and pass on in full all costs and expenses we incur as a result. A further invoice or credit note may be issued subject to any alterations to the final rooming list. Payment in full must still be made within 14 days of the issue date printed on the invoice or prior to departure, whichever is the earliest. In the event of any payment becoming overdue interest at 2.5% per annum above the current Royal Bank of Scotland base rate will be charged to you.
3.4 We reserve the right to increase or decrease the prices advertised by us at any time. The correct current price of your particular tour arrangements will be provided at the time of booking. In the event of our costs increasing due to unfavourable exchange rate fluctuations or governmental action of any description, we reserve the rights to levy surcharges. Any such surcharge will be included on our final invoice and must be paid with the balance of the tour cost.
3.5 Our prices do not include road tolls, diesel and any other coach related costs together with any other items indicated on our confirmation.
3.6 One free place in a twin/double room per booking of a minimum of 25 persons up to maximum of 2 free places per group. Group rates are calculated on 20 passengers. If numbers fall below this, a new rate may need to be negotiated.

4. Rooming Lists
Your final rooming list must be received not less than 4 weeks prior to departure in order to guarantee each rooming requirement. No liability can be accepted if the rooming list is not received by this date and allocations do not match requirements. Any additions or changes to the rooming requirements within 4 weeks prior to departure are accepted strictly subject to availability. No request for additions or changes can be accepted on the day of departure or later.

5. Cancellation and Changes by You
In the event of a cancellation of all or part of your confirmed arrangements, you must notify us verbally, in the first instance, immediately and confirm cancellation in writing. Such notification must be received by us at least 42 days prior to departure failing which cancellation charges will be applicable. No cancellation charges will be raised for groups cancelling up to 42 days before arrival. Cancellation after this date will incur costs of up to 100% of the total cost of the rooms. In all cases of litigation, Scottish law applies. It is your responsibility to advise us if numbers are too low to make the tour viable within the cancellation guidelines above.

6. Publicity
Our name/logo can only be used in publicity once the proof of any promotional material has been agreed with us in writing.

7. Changes and Cancellation by Us
We will, of course always endeavour to provide the confirmed accommodation and other arrangements. However, we reserve the right to make changes to confirmed arrangements where we are forced to do so as a result of circumstances outwith our control. Any substitute arrangements will be of a similar or higher standard.

We may cancel the booking at any time if (a) the booking might in our or the named hotel’s opinion prejudice the reputation of the hotel booked; (b) if you are more than 30 days in arrears of previous payments to us or the hotel; (c) we become aware of any alteration in your financial situation.

It is extremely unlikely that we will have to cancel any confirmed arrangements. We must, however, reserve the right to cancel where we are forced to do so as a result of the circumstances outwith our control. Such circumstances include those mentioned in paragraph 8 below.

8. Liability
We accept responsibility for the acts and defaults or our employees and agents providing they were at the time acting within the scope of their employment or agency agreement. We further accept responsibility for ensuring your arrangements are properly made. We cannot, however, accept responsibility for the acts and/or defaults of any part of our suppliers or sub contractors over whom we have no control. We further cannot accept any liability whatsoever where the performance or prompt performance of any part of your arrangements is prevented or affected or where any cancellation curtailment or change has to be made as a result of circumstances over which we have no control. Such circumstances include war, or threat of war, riot, civil strife, terrorist activity, adverse weather conditions, natural or nuclear disaster, fire, traffic conditions, technical or mechanical or electrical breakdowns within a hotel or any method of transport, industrial disputes, governmental action, port regulations, timetable changes and all similar circumstances. The Company accepts no liability for any cancellation or abandonment, property damage at/or to the venue or its contents, third party bodily injuries and third party damage.

9. Complaints
Any complaint or problem must be notified to us in writing as soon as it arises. If the matter remains unresolved, you must write to us with full details within 7 days of the completion of the arrangements. We regret we cannot accept any responsibility for any claim not notified to us.

10. Legislation
For the avoidance of doubt, Celtic Welcomes Ltd is not an “organiser” or “other party to the contract” under the Package Travel, Package Holidays and Package Tours Regulations 1992 (Statutory Instrument 1992 No. 3288) or any other statutory enactment of Council Directive 90/314/EEC on Package Travel, Package Holidays or Package Tours. Where applicable, you must ensure compliance with this legislation.

11. Special Requests
We will pass on any special requests you may have to the relevant supplier. However, we cannot guarantee these will be fulfilled and any failure to comply will not be a breach of contract.

12. Statutory Regulations
You must comply with any licensing and statutory regulations in relation to the booking and we require you to fulfil your obligations in this respect.

13. Value Added Tax
Rates and costs include VAT where shown or unless otherwise specified. This shall be at the rate payable when the Contract was prepared subject to alteration/change.

14. Booking Related Communication
All verbal and written communication relating to a booking must be conveyed to Celtic Welcomes Ltd and not directly to the hotel.

15. Hotel Terms and Conditions
You will require to fully abide by any Terms and Conditions issued by the named hotel.

16. Confidentiality
All quotations, contracts and other reservation documents shall be treated as confidential and must not be disclosed to any third party without the consent of Celtic Welcomes Ltd.

17. Insurance
If your trip includes a ferry crossing, Celtic Welcomes Ltd would advise all operators to take out travel insurance in case ferries do not travel as the result of technical failure, poor weather conditions or port delays. Should any delay occur for whatever reason, we shall endeavour to keep you advised and provide for your needs. You can avail yourself of Stena Line's own travel insurance, for instance, which includes compensation for sailing delays, or you should take out equivalent alternative cover, since we cannot be held responsible for cancellation due to any of the above conditions.

18. Questionnaire
A feedback questionnaire may be provided with a tour, to be completed by the client on the overall performance of the hotel, any other contracted tour services and Celtic Welcomes Ltd.